Frequently Asked Questions

Everything you need to know about shopping with Welax US

What are your standard shipping times?

We offer standard shipping across the US, typically taking 3 to 7 business days for delivery. Expedited shipping options are available at checkout for faster arrival.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer international shipping?

Currently, Welax US primarily serves customers within the United States. Please check our shipping page for any updates regarding international delivery availability.

What should I do if I receive a damaged item?

If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund immediately.